Summary
- The preview site is free, with no obligation.
- The one time fee is refundable in full before go live, and within 7 days after go live if you ask us to take the site down.
- The yearly care plan fee is refundable for the full months left when you cancel in writing.
- Approved refunds are issued within 7 working days, to the card or account you paid from.
Free preview
We often build a first version of your site before you pay. You can decline it for any reason. Nothing is charged, and we take the preview down on request.
One time website fee
If you cancel after paying but before your site goes live, we refund the full one time fee.
After your site goes live, you can ask for a full refund of the one time fee within 7 days of the go live date. We then take the site down and you give up the right to use the design and code we made. After 7 days the one time fee is not refundable.
For online store and custom development quoted per project, the refund terms in your quote apply. Where the quote is silent, work already completed is paid for and any fee for work not yet started is refunded.
Care plan
You can cancel the care plan at any time by writing to us. We stop the plan from the date you tell us and refund the fee for the full months left in the plan year after the month in which you cancel.
Domain registration fees already paid to the registrar cannot be recovered and are not refunded. The domain stays registered in your name until it expires.
How to ask for a refund or cancel
Write to ashit@techontouch.in with your name, business name, invoice number, and whether you are cancelling a project, the care plan, or both. You may also write to our registered address: 20/24, Room no. 15, Old Hanuman Lane, Mumbai, Maharashtra 400002, India.
How long it takes
- We confirm your request within 2 working days.
- We tell you the decision and the amount within 5 working days of confirming.
- Approved refunds are issued within 7 working days, to the original payment method.
- Your card issuer or bank may take a further 5 to 10 working days to show the amount in your account.
Refund amount and currency
We refund the amount you paid, in the currency you paid in. If you paid in US dollars, you get the same US dollar amount back. The amount your bank shows can differ slightly because of exchange rates on your side. Our payment provider does not return its processing fee on a refund, and we do not deduct it from your refund.
Disputes
If you are unhappy with a decision, write to ashit@techontouch.in with the subject "Complaint". We reply within 2 working days and resolve it within one month.
Contact
TechOnTouch, proprietorship of Ashit Jitendra Shah, GSTIN 27GBFPS9684N1ZD. ashit@techontouch.in.